Cruise port, resort, or private vacation rental. 

Food and Drink

How to Cancel a Booking

All cancellations must be initiated by emailing info@roatantoursandtransportation.com. 

Standard Policy

You will receive a full refund of the tour price (minus processing fees) if You cancel at least 72 hours before the start date of the tour. Reservation deposits are not refundable. Timing is calculated in accordance with the time zone of the tour.

Unforeseeable Events

You may receive a refund of the tour price if You are prevented from taking the tour because of an unforeseeable event that is out of your control and shows up after the booking (“Unforeseeable Events”). The determination of what constitutes Unforeseeable Events is at the discretion of Roatan Tours and Transportation[first_name].

The following is a list of examples of what we consider as Unforeseeable Events:
(a) Impersonal events that make it dangerous or impossible to safely undertake a tour, such as: travel restrictions imposed by governments, epidemic disease unusual to an area, war, civil insurrection, strike, extreme weather, earthquake and natural disaster;
(b) A ship that is unable to dock and prevents You from taking a tour identified and marked as a shore excursion tour type on the site;
(c) A flight cancellation if there are no other means to travel to the destination; and
(d) A “Do Not Travel” advisory issued by the US Department of State after a booking is made.

The following do not constitute Unforeseeable Events:
(a) Illness or injury of a tour participant;
(b) Poor weather;
(c) Change of plans;
(d) Oversleeping.

We may require You to provide verification and/or documentation to confirm that You were unable to take your tour if You request a refund under this provision.